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NovaSoft Labs Privacy Policy

Effective Date: February 2025

NovaSoft Labs (“we,” “us,” “our”) is the parent company that designs, develops, and operates multiple mobile and web applications, including but not limited to ChopLite, ShopLinkNaija, WetinDey, GlamBook, and all future digital products (“Services”). This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with any of our platforms.

By using any NovaSoft Labs app, website, or service, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information depending on the product or service you use:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Date of birth (if required)

  • Identity verification details (when required for safety or regulatory reasons)

B. Account & Login Information

  • Username and password

  • Social media login token (Facebook, Google, Apple, etc.)

C. Transaction Information

  • Payment method details (handled securely by third-party processors)

  • Purchase history

  • Booking history

  • Wallet or payout information (vendors, service providers, dispatch riders)

D. Location Information

  • Approximate or precise GPS location (when required for delivery, service matching, or safety)

  • IP address

  • Device region settings

Location data is only collected with your explicit permission.

E. Device & Usage Data

  • Device model

  • Operating system

  • Browser type

  • App version

  • Crash logs

  • Performance analytics

  • Cookies (on web versions)

F. Content You Provide

  • Photos, ID documents, and profile information

  • Chat messages within the apps

  • User-generated content such as reviews or ratings

  • Service details (for vendors or providers)

2. How We Use Your Information

We process information to provide you with a secure and functional experience across all NovaSoft Labs products.

We use your information to:

  • Create and manage your account

  • Process orders, bookings, and service requests

  • Facilitate payments and payouts

  • Enable communications between users, vendors, or service providers

  • Provide customer support

  • Improve app performance and user experience

  • Prevent fraud and enhance safety

  • Comply with legal, security, and regulatory requirements

  • Send notifications and updates related to our services

We do not sell your personal information.

3. Sharing Your Information

We may share information with:

A. Service Providers

Trusted third-party partners who help us operate, such as:

  • Payment gateways (Paystack, Flutterwave, Stripe, etc.)

  • Analytics providers

  • Cloud storage services

  • Customer support tools

B. Vendors, Providers, or Customers

Depending on the app or use case, we may share:

  • Delivery details

  • Contact information needed to complete a service

  • Booking information

  • Payment confirmations

C. Legal Authorities

If required by law, court order, or to prevent fraud or harm.

We never share your data with advertisers without your explicit consent.

4. Data Storage & Security

We use industry-standard security measures to protect your information including:

  • Encryption in transit and at rest

  • Secure servers

  • Multi-layer authentication

  • Access controls for internal staff

  • Routine security audits

You are responsible for keeping your account password confidential.

5. Data Retention

We retain your information only as long as:

  • Your account is active, or

  • Required for legal or operational purposes.

You may request deletion of your account and associated data at any time.

6. Children’s Privacy

Our services are not intended for children under 13. If we learn that a child’s data has been collected, we will immediately delete it.

7. Cookies and Tracking Technologies

Our web apps and websites may use:

  • Cookies

  • Local storage

  • Web beacons

  • Analytics tools

These help us improve user experience and performance. You may disable cookies in your browser settings.

8. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Right to access your data

  • Right to delete your data

  • Right to correct inaccurate information

  • Right to withdraw consent

  • Right to opt-out of marketing communications

To exercise these rights, email us at:
support@novasoftlabs.co

9. Third-Party Links

Some NovaSoft Labs apps may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

10. International Data Transfers

Your information may be processed in countries outside your residence (such as the United States or Nigeria). We ensure that all transfers comply with applicable data protection laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. When changes occur, we will revise the “Effective Date” at the top and notify users when required by law.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, contact us:

Email: admin@novasoftlabs.co
Website: www.strichardstrading.com
A Division of St Richards Trading LLC
United States

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